faq

Do you have any questions? Maybe you can find the answer here!

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the experience

What are the operating hours of the experience?

Prince: The Immersive Experience in Chicago has ended its run. It was live on the Magnificent Mile through through December 31, 2022.

    What can I expect at the Experience?

    The Experience features 10 multidimensional rooms to explore dedicated to celebrating the Purple One! You will find yourself in the center of iconic music moments including the album cover from Purple Rain and the bathtub scene from “When Doves Cry.” Get lost in an immersive audiovisual room and test your skills playing music producer while mixing one of Prince’s greatest hits in interactive Paisley Park workspace, Studio A. There are also once-in-a-lifetime photo opportunities, exclusive merchandise to shop, food & refreshments to enjoy, and much more!

    How long is Prince: The Immersive Experience?

    Approximately 60 minutes from start to finish, but will vary based on how much time you interact with The Experience.

    Where can I get more information?

    Stay tuned for more information about Prince: The Immersive Experience by signing up for email updates and following along on social media. If you have any additional questions, please email info@princetheexperience.com.

MERCHANDISE

Can I buy merch at Prince: The Immersive Experience?

Yes, our online store is still open! Click "SHOP" on the main navigation to get to our online store, PrinceTheExperience.com. We are currently shipping worldwide.

Do you accept refunds/exchanges?

All sales made at the Prince: The Immersive Experience merch store brick & mortar location are final.

For merchandise purchases made on PrinceTheExperience.com, we accept returns within 30 days of purchase. If you have any questions about your merchandise purchase, please email info@princetheexperience.com.